At ZamZam Mobile,</a> our priority is to provide you with genuine products, transparent pricing and a safe shopping experience. We carefully check every order before dispatch to ensure that you receive the product in proper condition.
Please read our return and refund policy carefully before placing your order.
Order Cancellation
You can request cancellation of your order before it has been shipped.
Once an order has been dispatched, it cannot normally be cancelled. In such cases, you may need to receive the product and follow our return policy, if the product is eligible for return.
For cancellation requests, please contact our customer support as soon as possible.
Returns
At ZamZam Mobile, we accept returns only in cases where the product is:
- Received damaged
- Received defective
- Received wrong product/model/storage/color
- Significantly different from what was ordered
For a return request, please contact us within [48 hours / 7 days] of delivery.
Important
For mobile phones, the product must be returned in the same condition in which it was received, along with:
- Original box
- Accessories
- Invoice
- Warranty documents, if applicable
- All other items included with the package
Products showing signs of physical damage, misuse, liquid damage, tampering or unauthorized repair may not be eligible for return.
Unboxing Video – Important for Your Protection
For expensive products such as iPhones and smartphones, we strongly recommend recording a continuous unboxing video from the moment the package is received until the product and its contents are fully checked.
The video should clearly show:
- The sealed package
- Shipping label/order details
- Opening of the package
- Product box and accessories
- The condition of the product
An unboxing video helps us investigate damage, missing items or incorrect products quickly and fairly.
Wrong or Damaged Product
If you receive a wrong or damaged product, please contact ZamZam Mobile immediately with:
Your order number
Photos of the package
Photos/videos of the product
Unboxing video, if available
After verification, we may arrange a replacement, return or refund depending on the situation.
Please do not attempt to repair or open the device yourself, as this may affect the return/warranty eligibility.Only regular priced items may be refunded. Sale items cannot be refunded.
Defective Product
If your device has a manufacturing defect, please contact us first.
Depending on the nature of the issue and the manufacturer’s warranty, the product may be handled through replacement, repair or authorized service/warranty support.
Warranty coverage is subject to the manufacturer’s warranty terms and conditions.We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Products Not Eligible for Return
Returns may not be accepted for products that:
Are returned outside the applicable return period
Have been physically damaged after delivery
Show signs of misuse or negligence
Have been opened, repaired or modified by an unauthorized person
Have liquid/water damage
Have missing accessories or original packaging
Have been returned without the required proof of purchase
Refunds
Once we receive and inspect the returned product, our team will verify the issue.
If your refund is approved, the refund will be processed to the original payment method, subject to the payment provider/bank’s processing time.
The actual time for the amount to appear in your account may vary depending on your bank or payment provider.
Exchange / Replacement
Where applicable, an eligible defective, damaged or incorrectly delivered product may be replaced with the same model and configuration.
Replacement is subject to product availability.
If the same product is unavailable, we will contact you regarding the available options.
Contact us at {email} for questions related to refunds and returns.
Return Shipping
If the return is due to an error on our part, such as:
- Wrong product sent
- Damaged product received
- Verified manufacturing/functional issue
then ZamZam Mobile may arrange or bear the applicable return shipping cost, subject to verification.
For returns requested for other reasons, shipping charges may be non-refundable.
Product Inspection
To protect both our customers and our business from misuse and fraudulent claims, returned products may be inspected before a refund or replacement is approved.
For smartphones, we may verify the:
- IMEI/serial number
- Physical condition
- Accessories
- Original packaging
- Activation/device status
- Reported issue
The product must match the product originally supplied by ZamZam Mobile.
Sale & Promotional Products
Products purchased during a sale or promotional offer may have different return or exchange conditions.
Any special conditions applicable to a particular product or offer will be mentioned on the product/order page.
Refund for Unavailable Orders
If we are unable to fulfil an order due to product availability or another issue on our side, we will inform you and, where applicable, provide a refund for the amount paid.
How to Request a Return or Refund
To request a return, replacement or refund, please contact us with:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photos/Videos:
Customer Support
ZamZam Mobile
📞 Phone/WhatsApp: [8264773380]
📧 Email: [zamzammobile.online@gmail.com]
📍 Address: [:Near k.k medical, Nawanshahr,PUNJAB]
Our support team will guide you through the next steps.